With Makana, the data beat the narrative

In health and safety, data is the foundation of good decisions. This case shows how Makana helped one of Chile's largest port companies replace intuition with objective information that transformed its prevention work.

From the narrative to the data

Nelson Álvarez, personal excellence advisor at one of Chile's largest port companies, took on the role with a clear goal: strengthen the sense of being cared for and improve employees' physical and psychosocial wellbeing. But rolling out Makana revealed a different problem from the one the company thought it was facing.

Before Makana

One of the departments with the highest rates of discomfort was crane operators. Nelson suspected the main complaints came from the wrist and the hand, because of the constant use of the joystick needed to operate the machinery.

The Makana solution

We installed smart physical recovery rooms —cryotherapy, pressotherapy, and heat and vibration devices— managed from the Makana app. The platform delivers personalized routines, captures data in real time, and feeds it into dashboards and monthly reports to support decision-making.

The finding that changed everything

After the rollout, to Nelson's surprise. Makana's reports revealed something that changed the conversation: the main complaints were not in the hands, but in the upper back. The cause was not the joystick, but the sustained posture inside the crane cabins. All at once, prevention stopped being guesswork. The data challenged the story everyone had settled on and opened the way to more effective decisions. “With Makana we went from intuition to action. Today we prevent with data in hand.” — Nelson Álvarez, HSE Operational Excellence Advisor.

A strategic ally in occupational health

Makana stopped being just a way to raise wellbeing and became a prevention management platform: it delivers traceability, clarity, and technical focus, strengthening operational continuity and regulatory compliance.

“Now employees can go to the room whenever they need it, without depending on scheduled breaks. And the dashboard shows us where to act first: these aren't assumptions anymore, they're concrete actions”.

— Nelson Álvarez, HSE Operational Excellence Advisor.

Conclusion

The company moved from intuition to evidence-based prevention, improving its workplace wellbeing, its decisions, and its safety culture. If your organization wants to get ahead of risks, reduce absenteeism, and strengthen occupational health through data, Makana can be the ally that makes the difference.